Global Delivery Model track

Why choose Global Delivery Model?

Global ICT resources are becoming a core delivery strategy for many multinational organizations and, increasingly also an interesting option for SMEs and government agencies. IDCs’ annual European Service Survey shows the growth of the GDM market. In 2008 around 10% of the organizations used offshore resources. One year later, the figure had increased to 27%. In addition, 37% are considering offshoring. This is the reason why we have developed the track “Global Delivery Model” (GDM).

The GDM track focuses on making informed, elaborated decisions of the strategic use of global resources: offshore, near-shore and on-shore. The GDM focuses on the technical skills, process rigor, tools, methodologies, overall structure and strategies for seamlessly delivering ICT-enabled services from global locations. The GDM provides:

•    An understanding of local languages and cultures.
•    Access to resources of varying costs that allows deliveries of services to customers at an optimal cost (typically a mix of on-site resources combined with offshore resources).
•    Work around the clock (“follow the sun” model) which increases the capacity twice or even three times compared with production in a single time zone only.
•    Risk reduction from disasters (such as flooding, earthquake or political unrest) causing disruption in one place.
 

DSV is developing and delivering the GDM track in close collaboration with IBM, Tieto, Logica and Accenture, world leading providers of GDM services. The working group, with representatives from these companies and from DSV, is chaired by the Managing Director of the Swedish IT and Telecom Industry Association. The joint venture behind the GDM track will guarantee top quality courses based on real life business cases.

The GDM track will focus on the following functional domains:

• Applications Development
• Applications Maintenance

The courses will cover the following areas:

• Business Cases for GDM
• Productivity Assessment and Benchmark
• Sourcing Management Framework for GDM Operations
• Knowledge and Process Transition Management
• Operations Assessment
• Governance
• Risk and Security Assessment
• Compliance
• Cultural aspects

ES1 units for Spring 2011:

• Global Development and Delivery
• Application and Operations Management Model

ES2 example units for Autumn 2011:

• IT outsourcing - blended sourcing model
• IT outsourcing - global delivery models

In addition, choose two courses from Master pool.
 

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