GDM - Blended Approach

Aim

This course is built on Logica's IT outsourcing and business process solutions and services through Logica's global service delivery organization (GSD). Central to GSD is the "blended sourcing" model - which mixes onsite, onshore, nearshore and offshore resources to deliver services to customers at the right cost, quality, performance, security and risk. The 'blended sourcing' model uses people, process and technology to deliver an integrated service locally to Logica's customers.

Syllabus

The course focuses on:

• Certainty - standards and robust methodologies, tools, processes and platforms to ensure high productivity, managed risk, reliability and consistency
• Quality service - a single universal best practice governance model to ensure consistent quality
• Domain knowledge - industry specific and sector knowledge necessary to deliver the right service to customers across the globe
• Account management - all relationships and delivery are managed locally by dedicated senior managers

Literature, Compendia and white papers

• The Outsourcing Enterprise series of white papers draws on a series of interrelated research studies conducted by Professor Leslie Willcocks, London School of Economics, Sara Cullen of Cullen Group, Dr. Mary C. Lacity of the University of Missouri, St. Louis and Andrew Craig of Carig Ltd; four leading authors on outsourcing. The findings are sourced from over 1600 organizations located throughout Europe, the USA and Asia along with ongoing, unpublished research. http://www.logica.com/the+outsourcing+enterprise/400009149
• + More to be decided

Examination

• Assignment (4, 5 credits)
• Written test (3 credits)

Preliminary lectures

• Lecture 1 : Introduction - Blended approach
• Lecture 2 : ITSM Processes for global deliveries
• Lecture 3 : Governance in a distributed organization
• Lecture 4 : Tools and infrastructure
• Lecture 5 : Application Portfolio Blendability Analysis
• Lecture 6 : Delivery transformation
• Lecture 7 : To be decided
• Lecture 8 : Case studies - Swedish companies

Course leader

Christer Magnusson, DSV

Logica leader

Lars Fransson

Teachers

To be decided

Course assistant

Sung-Chun Chou, DSV