Modernisation of public sector systems. The Nordic countries have a long and successful tradition of developing and implementing efficient information systems and services in the public sector, e.g. in taxation administration and official statistics. These experiences are now drawn upon in cooperation with similar developments in other countries, including developing countries and former Soviet republics in transition. It is also possible to learn from successful, citizen-centric developments in countries like Estonia. DSV is actively engaged in research and development projects in these areas.

E-democracy and participative decision-making. Research projects at DSV study different models for e-democracy in general, and participative decision-making models in particular. The latter research is based on  the DSV-DECIDE model and tools.

Public e-services. Government institutions on all levels (central, regional, local) are developing and implementing public e-services meeting the needs of citizens and enterprises. There are needs and opportunities to develop and evaluate different methods and approaches to these developments, and to help different actors to cooperate and learn from each other within existing frameworks of public procurements.

Legislation and business models in the information economy. The modern information-based economy offers new challenges. The marginal cost of producing copies of information products are very close to zero, which makes it difficult for producers of such products to charge for them. This challenge can be met by governments and market actors in different ways. Some market actors press governments for protection through more repressive patents and authors rights. Other actors, for example Google, develop new business models, which enable innovative enterprises to survive and flourish in the information economy. Researchers at DSV are engaged in analysing and evaluating different business strategies and different government approaches to these and other important issues in the information economy.

Towards an open knowledge-based society. The Internet has dramatically increased the possibilities and lowered the costs for making all kinds of knowledge, including scientific knowledge, easily available for virtually all citizens and enterprises in society. Open and free knowledge resources offer great potentials in many sectors of society, e.g. the education and learning sector. Open access to government data could stimulate a wide range of new business opportunities to be exploited by innovative entrepreneurs. Social media offer new ways of powerful, networked-based interaction and collaboration, both privately, professionally, and in business life. How to best make use of these opportunities in all sectors of society is an important field of research.

Open e-Services.  The term “open e-service” describes an e-service in the public domain which is characterized by automated positive decisions. Through open eservices the idea is to move decision control closer to the citizen, to increase service access and transparency and to decrease service administration. Transparency in decision grounds is achieved through explicit decision criteria. Researchers at DSV are engaged in developing open e-services in the social services area accompanied by end-to-end processes including several actors, such as citizens, municipalities and private service providers.

M-Government. M-government is an emergent area for mobile applications, where citizens and organizations can interact with government and municipal agencies through mobile devices. M-government supports mobility of citizens, organizations and internal operations of the governments. Mobile services enable government agencies to be more proactive in citizen service and operations by offering citizens more choices of interac¬tion and by providing real-time information to government officials on the move. DSV researchers are involved in several projects to develop guidelines and methods for m-service design.

Configurable Process Models. Process orientation and e-services have become essential in revitalizing local government. Although most municipalities offer similar services there is little reuse of e-services or underlying process models among municipalities. Configurable process models represent a promising solution to this challenge by integrating numerous variations of a process in one general model. DSV researchers are pioneering the application of configurable process models to the public sector.