ÖST was a research project with a goal to develop more open, accessible, service oriented and professional social services in local government. Local government social services comprise of care for elderly and disabled citizens. The objectives are to establish new e-services, to define “open social e-service” and to promote integrated administrative processes. The project was funded by Vinnova and was active between 2009 and 2012. Open social e-services was part of Vinnova’s program ”Innovativa användare i en samverkande e-förvaltning”. The purpose of the program was to promote user-centric development of new and successful business models, organizational solutions and digital services in public administration.