Service Science & Innovation
Service science is the study of the emerging service-based society as oppose to the previous goods-based society that has been around since the advent of commerce. Today, more than 70% of western economies are made up from services. A service has some distinctly different characteristics compared to a product, f.i. it cannot be touched or stored. The value from a service is different for different stakeholders. A public service to allocate daycare vacancies may save money for the public, but the high value perceived by the citizen lies in other, non-monetary aspects. This may be described as a service system where values are co-created by the actors involved in the system.
The Center for Service Science & Innovation (SSI) was started in 2010 as a way of organizing a larger Service science initiative at DSV. SSI works closely with the industry and the public sector in several research initiatives aiming to further the understanding and design of innovative service systems. In addition, SSI has a strong steering committee and academic advisory board.
SSI conducts research of and training in the service systems and designs of public services. SSI focuses specifically on social innovations that enable the public sector to use their resources more efficiently. SSI can help authorities and companies to co-create and enhance services to the public. This will further strengthen citizens' participation in the democratic process.
SSI’s arena for Research Collaboration consists of the Public Sector, ranging from projects with one municipality, such as “Järfälla”, to projects with a whole cluster, such as “Sambruk” with more than 100 municipalities as partners. Furthermore, SSI collaborates closely with the Private Sector, represented by the Swedish IT and Telecom Industries, IBM, Tieto, Logica and Accenture. Also, Citizens' participation is an important part of the arena. Finally, SSI’s global academic network is represented in our advisory board with researchers from China and the U.S. (see figure 1).
Our research is based on the study of Service Systems; we study service providers and service clients who work together to co-create value in complex value chains or networks. We utilize the latest technology, such as Cloud Computing, and global resources.
One example of an innovative co-creation research proposal, currently under negotiation, is the cooperation between a municipality, one of the largest global IT service providers, and SSI. This Public-Private-Partnership (PPP), who is developing a cloud based service, will be built on a completely new business model between the partners, combining the challenges of risk, reward, regulatory requirements, governance and compliance.
October 14, 2013
Source: DSV Service