Examples of Research in IT Management

Today IT management is considered an important research area not only by different scholars but also by IT and business practitioners. In DSV the research in IT Management is performed by the IT Management group mainly in Business-IT Alignment, IT Governance, IT Outsourcing and IT Service Management. Some examples of the research done by IT Management group are presented below.

Business-IT Alignment
Business-IT alignment or strategic alignment is still a top management concern and there are many challenges that remain to be researched. One challenges on which our research has focused and which has not been explored sufficiently is the impact of organizational culture on Business-IT alignment maturity.

IT Governance
Concerning IT governance we have investigated and found a lot of research done on effective IT governance in different organizations. However, adequate focus has not been set on organisations from developing countries. In the area of IT governance our research has focus on the development of a framework for implementing effective IT governance in public sector organizations in the case of a developing country.

IT Outsourcing
The decision process for the organizations and especially for the large organizations (that are facing problems due to the complexity of systems integration of a multitude of diverse systems that are spanning across countries and regions around the world) to outsource information technology (IT) or not is a substantial business change. In this direction our research has looked to the development of a method that can be used for assessing the risk exposure in support of IT outsourcing (ITO) decisions and also on the development of a risk based framework of influential factors in IT outsourcing relationships.

IT Service Management
Today, many organizations are striving to improve the quality of their IT services, while at the same time they are trying to reduce the costs. This is also the case for developing countries. The research in this context has focus on the development of a framework for analyzing IT strategy management in the case of IT organizations in the public sector. Moreover the research in this area has looked to the development of a maturity model for analyzing IT service delivery in Internet Service Providers’ in the context of a developing country.

Examples of Research in Knowledge Management

Knowledge Management is related to how knowledge is reused and shared in organizations. One research area of knowledge management i s focused on how knowledge can be acquired, formalized, represented, stored and retrieved from knowledge bases. Another area is focused on how people can be motivated to share knowledge at their workplace.
There have been a number of research projects at DSV in the area of knowledge management.  The projects have been financed by Vinnova, KK-foundation, Department for Research on Communication, Swedish government, and the  Swedish Board of Labour.